Friday, 16 October 2015

Copy items between objects


A recent project had the requirement of copying all new values from one custom object to another.

This was an interesting use case so I captured the Trigger for future use here.

Thursday, 15 October 2015

4000 character limit on Case object - debugging a Trigger issue

What was the problem?

You may or may not know that there is currently (as of Winter 16) a 4,000 character limit on the Case Comments field on the case object.

4,000 characters can be very quickly filled up when dealing with complex queries, or if you set up a process to copy the content of your email to case responses into the case comments (a very common customisation).

I recently encountered an issue where a Trigger set up to copy any new email to case into a case comment. Here's the background and eventual fix.

Friday, 2 October 2015

Cleared my Salesforce Certified Service Cloud Consultant (SU15) exam!

Salesforce Certified Service Cloud Consultant (SU15) 

I recently passed my Service Cloud Consultant exam (hurrah!).

I used a lot of great material available on various blogs/websites for revision, and I just wanted to share those resources here for anyone else working towards this.

Why should you study for the Salesforce Certifications?

There's a great post on David Liu's website SFDC99 which gives a great overview of why you should consider working through the qualifications.

For me, I just wanted to develop my knowledge of further and also benchmark my level of knowledge against each Salesforce accreditation.

Good luck in your own exam, I hope you find these resources useful!